北京時(shí)間12月29日凌晨消息，蘋果公司周四發(fā)表聲明，就其備受爭(zhēng)議的降低老款iPhone手機(jī)速度以保護(hù)電池穩(wěn)定性的決定致歉，表示不會(huì)故意縮短任何產(chǎn)品的壽命。同時(shí)提出了解決方案，蘋果將保修期外的iPhone電池更換價(jià)格從從79美元降至29美元，持續(xù)時(shí)間為1月下旬到2018年12月。

在聲明中，蘋果首先對(duì)使消費(fèi)者感到不滿這件事進(jìn)行道歉，并稱消費(fèi)者對(duì)于此前的限制手機(jī)性能事件存在諸多誤解。表示從來(lái)沒(méi)有故意縮短蘋果產(chǎn)品的使用壽命或者降低產(chǎn)品的使用體驗(yàn)。

同時(shí)，蘋果還提出了解決方案。明年開(kāi)始，對(duì)于過(guò)保的iPhone 6或之后的手機(jī)型號(hào)，電池更換費(fèi)用從原來(lái)的79美元降至29美元。并且將在明年早些時(shí)候推送一個(gè)新的系統(tǒng)更新，使得用戶能知道更多有關(guān)手機(jī)電池的狀態(tài)信息。(小寶)

以下是新浪科技翻譯的聲明全文：

我們知道有些人覺(jué)得蘋果公司讓你們失望了，對(duì)此我們表示抱歉。此事有很多誤解，因此我們樂(lè)于澄清，讓你們了解我們正在作出的一些改變。首先要說(shuō)的是，我們從來(lái)都沒(méi)有——未來(lái)也永遠(yuǎn)不會(huì)——做任何事情來(lái)故意縮短任何蘋果產(chǎn)品的壽命，也不會(huì)降低用戶體驗(yàn)以推動(dòng)其升級(jí)換代。我們的目標(biāo)一直都是創(chuàng)造出用戶喜愛(ài)的產(chǎn)品，而讓iPhone盡可能耐用則是其中的重要內(nèi)容。

我們聽(tīng)到了很多來(lái)自消費(fèi)者的反饋，都是有關(guān)我們是如何處理電池老化的iPhone的性能表現(xiàn)的，由此給消費(fèi)者帶來(lái)的困擾我們表示道歉。對(duì)于此次事件，我們的消費(fèi)者存在諸多誤解，所以我們想告訴消費(fèi)者我們的解決方案。

電池是如何老化的

所有充電電池都是消耗性組件，在化學(xué)老化過(guò)程中，效率會(huì)不斷降低，充電能力也會(huì)減弱。充電時(shí)間與充電次數(shù)會(huì)影響化學(xué)老化過(guò)程，但它們并非唯一的因素。

在電池的生命周期內(nèi)，設(shè)備使用也會(huì)影響電池的性能。例如，如果將電池放在較熱的環(huán)境中，或者在較熱的環(huán)境中充電，電池的老化速度會(huì)加快。放眼整個(gè)產(chǎn)業(yè)，這些電池化學(xué)特性在鋰離子電池中都是普遍存在的。

在化學(xué)老化過(guò)程中，電池達(dá)到峰值能量負(fù)載的能力會(huì)削弱，在低電量狀態(tài)下更明顯，某些情況下設(shè)備甚至?xí)馔怅P(guān)機(jī)。

為了幫助客戶進(jìn)一步了解iPhone充電電池，了解影響電池性能的因素，我們發(fā)布一篇文章《了解iPhone性能及其與電池的關(guān)系》解釋此問(wèn)題。

我們認(rèn)為，如果設(shè)備出乎意料突然關(guān)機(jī)，顯然是不可接受的。我們不希望用戶錯(cuò)過(guò)來(lái)電，或者拍照時(shí)被中斷，不希望其它iPhone體驗(yàn)受到干擾，我們盡可能避免出現(xiàn)這樣的事情。

防止意外關(guān)機(jī)

在一年前的iOS 10.2.1中，我們推送了一個(gè)軟件更新，以提升在負(fù)載達(dá)到高峰時(shí)的電源管理，避免iPhone 6、iPhone 6 Plus、iPhone 6s、iPhone 6s Plus以及iPhone SE的意外關(guān)機(jī)情況。通過(guò)這次更新，iOS可以在需要避免關(guān)機(jī)的情況下，動(dòng)態(tài)管理某些系統(tǒng)組件的最高運(yùn)行性能。然而這些變化可能并沒(méi)有告知用戶，在一些情形下，用戶可能會(huì)發(fā)現(xiàn)應(yīng)用打開(kāi)時(shí)間長(zhǎng)等性能下降現(xiàn)象。

消費(fèi)者對(duì)于iOS 10.2.1的回應(yīng)是正面的，因?yàn)檫@次更新的系統(tǒng)成功降低了意外關(guān)機(jī)的發(fā)生次數(shù)。我們近期將同類更新擴(kuò)展至搭載iOS 11.2的iPhone 7、iPhone 7 Plus。

當(dāng)然，將化學(xué)老化的電池更換成新電池，iPhone的性能將在標(biāo)準(zhǔn)條件操作下恢復(fù)正常。

近期用戶反饋

今年秋季，我們收到了一些用戶的反饋，這些用戶稱在特定情況下，他們的設(shè)備運(yùn)行變慢。基于我們的經(jīng)驗(yàn)，我們一開(kāi)始認(rèn)為這是出于兩種因素：1。 在iPhone安裝或升級(jí)應(yīng)用時(shí)升級(jí)操作系統(tǒng)，會(huì)出現(xiàn)暫時(shí)的性能沖擊，這是正常現(xiàn)象;2。設(shè)備系統(tǒng)中還有早先公布的缺陷，這些缺陷在后來(lái)已經(jīng)被修復(fù)。

我們現(xiàn)在相信，設(shè)備運(yùn)行變慢還有一種因素，就是舊款iPhone 6/6s設(shè)備電池中化學(xué)物品持續(xù)的老化現(xiàn)象，這些舊款iPhone 6/6s多數(shù)還是使用原廠電池。

回應(yīng)消費(fèi)者的擔(dān)憂

我們一直以來(lái)希望我們的消費(fèi)者能盡可能長(zhǎng)期的使用各款iPhone設(shè)備。我們對(duì)蘋果產(chǎn)品的耐久性及相對(duì)于競(jìng)品更好地保值性感到驕傲。

為了回應(yīng)我們消費(fèi)者的擔(dān)憂，認(rèn)識(shí)到消費(fèi)者對(duì)我們的忠誠(chéng)，并重獲對(duì)蘋果原先意圖持有懷疑態(tài)度的人的信任，我們決定將采取以下措施：

- 蘋果將降低超過(guò)保修期限的iPhone中的電池更換價(jià)格，從原來(lái)的79美元降至29美元。此項(xiàng)措施針對(duì)需要更換電池的iPhone 6及其后代iPhone設(shè)備用戶，期限是2018年1月下旬至2018年12月。具體細(xì)節(jié)請(qǐng)見(jiàn)蘋果官方網(wǎng)站apple.com。

- 2018年早些時(shí)候，我們將推送iOS軟件更新，更新特性包括讓用戶更多了解其iPhone設(shè)備電池的健康程度，以了解電池狀態(tài)是否對(duì)設(shè)備性能有不利影響。

- 我們的團(tuán)隊(duì)將一如繼往的致力于研究多種措施，讓我們用戶的體驗(yàn)變得更好，包括提升管理性能的方式，以及避免因電池老化而出現(xiàn)的意外關(guān)機(jī)現(xiàn)象。

在蘋果，用戶的信任對(duì)我們來(lái)說(shuō)意味著一切。為了獲得并維護(hù)這種信任，我們的努力永不停歇。我們能夠?yàn)榱宋覀兯鶒?ài)的事業(yè)而奮斗，只因您的忠誠(chéng)與支持——我們永不會(huì)忘記這一點(diǎn)，也不會(huì)視之為理所當(dāng)然。

附：蘋果公司聲明英文原文：

A Message to Our Customers about iPhone Batteries and Performance

We‘ve been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process。 We know that some of you feel Apple has let you down。 We apologize。 There’s been a lot of misunderstanding about this issue， so we would like to clarify and let you know about some changes we‘re making。

First and foremost， we have never — and would never — do anything to intentionally shorten the life of any Apple product， or degrade the user experience to drive customer upgrades。 Our goal has always been to create products that our customers love， and making iPhones last as long as possible is an important part of that。

How batteries age

All rechargeable batteries are consumable components that become less effective as they chemically age and their ability to hold a charge diminishes。 Time and the number of times a battery has been charged are not the only factors in this chemical aging process。

Device use also affects the performance of a battery over its lifespan。 For example， leaving or charging a battery in a hot environment can cause a battery to age faster。 These are characteristics of battery chemistry， common to lithium-ion batteries across the industry。

A chemically aged battery also becomes less capable of delivering peak energy loads， especially in a low state of charge， which may result in a device unexpectedly shutting itself down in some situations。

To help customers learn more about iPhone‘s rechargeable battery and the factors affecting its performance， we’ve posted a new support article， iPhone Battery and Performance。

It should go without saying that we think sudden， unexpected shutdowns are unacceptable。 We don‘t want any of our users to lose a call， miss taking a picture or have any other part of their iPhone experience interrupted if we can avoid it。

Preventing unexpected shutdowns

About a year ago in iOS 10.2.1， we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6， iPhone 6 Plus， iPhone 6s， iPhone 6s Plus， and iPhone SE。 With the update， iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown。 While these changes may go unnoticed， in some cases users may experience longer launch times for apps and other reductions in performance。

Customer response to iOS 10.2.1 was positive， as it successfully reduced the occurrence of unexpected shutdowns。 We recently extended the same support for iPhone 7 and iPhone 7 Plus in iOS 11.2。

Of course， when a chemically aged battery is replaced with a new one， iPhone performance returns to normal when operated in standard conditions。

Recent user feedback

Over the course of this fall， we began to receive feedback from some users who were seeing slower performance in certain situations。 Based on our experience， we initially thought this was due to a combination of two factors： a normal， temporary performance impact when upgrading the operating system as iPhone installs new software and updates apps， and minor bugs in the initial release which have since been fixed。

We now believe that another contributor to these user experiences is the continued chemical aging of the batteries in older iPhone 6 and iPhone 6s devices， many of which are still running on their original batteries。

Addressing customer concerns

We‘ve always wanted our customers to be able to use their iPhones as long as possible。 We’re proud that Apple products are known for their durability， and for holding their value longer than our competitors‘ devices。

To address our customers‘ concerns， to recognize their loyalty and to regain the trust of anyone who may have doubted Apple’s intentions， we‘ve decided to take the following steps：

Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced， starting in late January and available worldwide through December 2018。 Details will be provided soon on apple.com。

Early in 2018， we will issue an iOS software update with new features that give users more visibility into the health of their iPhone‘s battery， so they can see for themselves if its condition is affecting performance。

As always， our team is working on ways to make the user experience even better， including improving how we manage performance and avoid unexpected shutdowns as batteries age。

At Apple， our customers‘ trust means everything to us。 We will never stop working to earn and maintain it。 We are able to do the work we love only because of your faith and support — and we will never forget that or take it for granted。